Write
support@elxsoftware.com — questions, bug reports, feature requests and “does it work with…” all go to the same place.
There is no ticket system and no bot: a person reads the mail and answers it. English and Russian are both fine.
Reporting a problem
A report that can be reproduced gets fixed; a report that cannot usually turns into a long exchange of questions. These four lines save that exchange:
- Which program and which version — the number is on the About screen and in the file name.
- The operating system, and for Linux the architecture (
uname -a). - What you did, what you expected and what happened instead.
- The log, if the program keeps one — its documentation page says where it is.